Refunds and Returns

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Return any item you’ve purchased on (1to5) from Your Purchases within 4 days of delivery, and you’ll receive 1to5 site credit unless the item is marked Final Sale. You’re only eligible for a full refund if the item you received was not sold as described or is inauthentic. Final Sale items are not returnable. If for some reason you are not able to submit your return online, please contact our support team at This email address is being protected from spambots. You need JavaScript enabled to view it.

Final Sale

1to5 may offer special promotions when further reduced priced items are marked Final Sale. Final Sale items are not returnable and are not covered by our Return Policy.

Cancellation Policy

On 1to5, all sales are binding at the time of purchase. If you want to cancel your order, we have different options and policies based on the status of your transaction.